TL;DR: We work closely with our customers and only collect and store information necessary to provide service to you as our customer. We only share information as necessary and with your permission.
Relevant Privacy Policies: RingCentral ESI WordPress
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.
Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
- Basic account information: We ask for basic information from you in order to set up your account. For example, in order to perform service calls and process invoices we will need business name and tax ID, contacts for work being performed as well as contact information for your accounts payable department.
- Communications with us: You may also provide us with information when you respond to surveys, communicate with our technicians about a support question, or sign up for a newsletter. When you communicate with us via form, email, phone, WordPress.com comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
- Job applicant information: If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, professional or personal references, similar professional and employment-related data, and work authorization verification as part of the application process. We may also collect additional information about you during the process, like a background check.
How and Why We Use Information
Purposes for Using Information
We use information about you for the purposes listed below:
- To provide our Services. For example, to set up and maintain your account, backup and restore your data, provide customer service, process payments and orders, and verify user information.
- To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
- To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Automattic; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account.)
Sharing Information
How We Share Information
We share information about you in extremely limited circumstances.
- Third-party & Subcontractors: In the rare event we procure a third-party vendor or subcontractor to complete work on your company premises.
- Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to you. This will be disclosed to the company contacts listed on your account prior.
- Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Automattic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With your consent: The vast majority of our disclosure will be with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, such having us subcontract electrical services needed for equipment installations.
Information Shared Publicly
On occasion, we may request permission to share your contact information as a reference to other customers or publicly on our website.
How Long We Keep Information
We generally keep information on file as long as possible for tax and records purposes. If you would like your information removed from CommWorld systems please email info@cwcv.com and we will remove information that we are no longer legally required to retain.
Security
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so.
Choices
You have several choices available when it comes to information about you:
- Limit the information that you provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. If you are a job applicant, and you choose not to provide certain data elements to us, we may not be able to proceed with the recruitment process.
- Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from CommWorld Central Virginia. This includes SMS messages for conversations (external), conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at http://www.cwcv.com. Message HELP for help. Reply STOP to any message to opt out.
No mobile opt-in data will be shared with third parties or affiliate
CommWorld 